Assistant Service Manager

Responsibilities:

- Manage and supervise the service department, including technicians, service advisors, and support staff.
- Ensure that all service operations meet or exceed company standards and customer expectations.
- Develop and implement strategies to optimize service workflow, improve efficiency, and minimize turnaround times.
- Monitor and analyze key performance indicators (KPIs) to track departmental performance and identify areas for improvement.
- Coordinate with other departments, such as parts and sales, to ensure seamless operations and customer satisfaction.
- Hire, train, and mentor service staff, providing ongoing support and guidance to foster a culture of excellence.
- Oversee the scheduling of service appointments and ensure timely completion of repairs and maintenance tasks.
- Handle customer inquiries and complaints, resolving issues promptly and effectively to maintain high levels of customer satisfaction.
- Maintain accurate records of service transactions, including work orders, invoices, and warranty claims.
- Stay updated on industry trends, new technologies, and best practices in automotive service and repair.

*Qualifications:*

- Bachelor's degree in Automotive Engineering, Business Administration, or related field.
- Minimum of 5 years of experience in automotive service management, with a proven track record of success.
- Strong technical knowledge of automotive systems, diagnostics, and repair procedures.
- Excellent leadership, communication, and interpersonal skills.