Front Desk Operations

Job Summary:
The Front Desk Operations is responsible for managing the reception area, welcoming guests, handling calls, and ensuring smooth day-to-day front desk operations. This role requires excellent communication skills, a professional demeanor, and the ability to multitask in a fast-paced environment.

Key Responsibilities:1. Guest Relations & Reception Duties

Greet and welcome visitors in a friendly and professional manner.
Assist guests with inquiries and direct them to the appropriate person or department.
Maintain visitor logs and issue visitor passes when required.
2. Call Handling & Communication

Answer, screen, and forward incoming calls efficiently.
Handle email inquiries and distribute messages appropriately.
Maintain an organized and professional communication system.
3. Office Coordination & Administration

Manage front desk supplies and ensure cleanliness of the reception area.
Schedule and coordinate meetings, appointments, and conference room bookings.
Handle incoming and outgoing mail, couriers, and deliveries.
4. Support & Documentation

Assist in basic administrative tasks, such as data entry and record keeping.
Maintain and update employee and visitor records when necessary.
Provide support for office events, meetings, and travel arrangements.
Qualifications & Skills:

High school diploma or Bachelor’s degree in Business Administration or a related field.
Proven experience in a front office, receptionist, or customer service role.
Strong communication and interpersonal skills.
Proficiency in Microsoft Office (Word, Excel, Outlook).
Professional appearance and a positive attitude.
Ability to multitask and work in a fast-paced environment.