IT Support Technician

Nexcel Computer Solutions is seeking a dedicated and proactive IT Support Technician to provide technical assistance and support to our employees and/or clients. The IT Support Technician will be responsible for troubleshooting hardware and software issues, managing user accounts, maintaining IT infrastructure, and ensuring the smooth operation of our technology systems. The ideal candidate will possess strong technical skills, excellent problem-solving abilities, and a customer-focused approach to IT support.
Responsibilities:
• Provide technical support to end-users via phone, email, and in-person, addressing hardware, software, and network-related issues.
• Diagnose and resolve technical problems efficiently and effectively, escalating complex issues to higher-level support when necessary.
• Install, configure, and maintain computer hardware, operating systems, software applications, printers, and other peripherals.
• Manage user accounts, including creating new accounts, resetting passwords, and managing access permissions.
• Assist with the setup and configuration of new workstations and equipment.
• Troubleshoot network connectivity issues, both wired and wireless.
• Provide support for email systems and other communication tools.
• Document all support requests, troubleshooting steps, and resolutions in a timely and accurate manner using a help desk ticketing system.
• Follow established IT procedures and protocols.
• Assist with the maintenance and monitoring of IT infrastructure, including servers, network devices, and security systems (under supervision).
• Participate in IT projects, such as software deployments, hardware upgrades, and system migrations, as required.
• Provide basic training to end-users on the use of hardware and software.
• Maintain an inventory of IT equipment and software licenses.
• Stay up-to-date with the latest technology trends and best practices in IT support.
• Ensure a high level of customer satisfaction by providing professional and courteous support.
• Adhere to company policies and security procedures.
Qualifications and Skills:
• Educational background, e.g., Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.]
• [Specify the required years of experience in an IT support role.]
• Proven experience in troubleshooting hardware and software issues in a Windows and/or macOS environment.
• Strong understanding of computer systems, networks, and operating systems.
• Familiarity with common software applications (e.g., Microsoft Office Suite, email clients).
• Basic understanding of network protocols (TCP/IP, DNS, DHCP).
• Experience with help desk ticketing systems.
• Excellent problem-solving and analytical skills.
• Strong communication (both written and verbal) and interpersonal skills.
• Ability to explain technical concepts to non-technical users.
• Excellent customer service skills and a patient and empathetic approach to user support.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Certifications CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST) will be a plus
• Candidates with Valid Driving license will be preferred
Job Location – Bahrain/Saudi

Interested candidates can send their CVs to [email protected]