Call Center Agent

A Call Center Agent is a customer service professional responsible for handling inbound and outbound calls to assist customers, resolve issues, or promote products and services. This role requires excellent communication skills, patience, and the ability to handle high-pressure situations.
Key Responsibilities of a Call Center Agent:
Responding to customer inquiries about products, services, or policies.
Resolving customer complaints or directing them to the appropriate department.
Reaching out to customers for sales, follow-ups, or surveys.
Promoting new products, services, or offers.
Logging call details and outcomes in CRM (Customer Relationship Management) software.
Updating customer profiles and maintaining accurate records.
Meeting performance metrics such as call handling time, customer satisfaction scores, and sales quotas.
Ensuring quality and efficiency in every interaction.