Hotel In Georgia- Front Office Manager- Above 5 Years 4/5 Star Hotel Experience

Qualification: a degree in hospitality management, business administration, or a related field is required.

- Manage and supervise the front office team, receptionists, concierge, and bellmen. Provide guidance, training, and performance feedback to ensure a high level of professionalism and efficiency.
- Respond to guest inquiries, requests, and complaints in a timely and professional manner. Resolve any issues or conflicts to ensure guest satisfaction.
- Maintain accurate records of guest information, reservations, and financial transactions. Process check-ins, check-outs, and payments efficiently.
- Coordinate with other departments to ensure smooth and seamless operations. Communicate effectively with housekeeping, maintenance, and other teams to meet guest needs and expectations.
- Monitor and review guest feedback and online reviews. Take necessary actions to address areas of improvement and enhance the overall guest experience.
- Assist with budgeting, forecasting, and financial reporting related to the front office department. Control costs and expenses to meet financial objectives.
- Stay up to date with industry trends and best practices Implement strategies, procedures, and technologies to enhance guest satisfaction and improve operational efficiency.

Interested candidates please WhatsApp CV's to +97335928777

Only shortlisted candidates will be contacted.