IT ASSISTANT

HOTEL EXPERIENCE
OPERA/MACROS SYSTEM KNOWLEDGE

Responds courteously and efficiently to queries and problems from guests and system users.
Ensures cleanliness of all data equipment and computer rooms.
They must be a self-starter, alert, energetic, responsible, and flexible.
Responsible for the smooth functioning and coordination of vendors for Guest Internet, Property Management Systems – PMS, Point of Sale – POS, IPTV, Telephony systems, and other software vendors.
Ability to troubleshoot hardware and software problems.
Responsible for overseeing and handling network configuration, Servers, Workstations, Networking equipment, PABX, email accounts, and also support for the underlying server/desktop infrastructure.
Should be capable of doing Root Cause Analysis on a problem.
Must know the Network fundamentals, general network setup, and device configuration.
Good knowledge of server hardware, Disk storage technology, and I/O devices.
Skilled in the usage of system-level profiling tools and network monitoring systems to aid in application performance profiling (iostat, Nagios).
Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall, and VPN applications.
Background in highly available systems and image capture/management systems.
Extensive knowledge of Active Directory, Management, and Implementations.
Prepare and implement Preventive Maintenance Schedule for all IT hardware and software.
Manage leadership in the establishment of project scope, technical strategy, cost, budget, and staff support requirements with new IT initiatives.
Prepare Policies and procedures for the IT Department and the user department.
Managing Disaster Recovery Process and ensuring regular daily backup is taken.
Anti-virus setup and day-to-day support.
Able to plan, assign, and take the report from the IT team.
Identifies and implements solutions to user challenges and concerns associated with the use of personal computer equipment.
Ensure that policies and procedures relating to PCI compliance are updated.
Maintains a system error/progress log book and deals with reported problems.
Responsible for ensuring that IT Audit points are implemented as per relevant Standard Operating Procedures.
Monitors and maintains a proper inventory of hardware and software licenses.
Is aware of IT Security Policies and ensures implementation through regular staff training.
Keep updated with the latest hotel technology and security risks regularly.
Able to perform other IT or Systems-related tasks assigned by the management.
Position Title: Systems Manager / IT Manager

Reports To: General Manager / Finance Manager

Prerequisites:

Excellent communication and listening skills.
Ability to work under pressure.
Excellent organizational and prioritization skills, attention to detail, and problem-solving skills.
Must be mature, pleasant, courteous, cooperative, and an enthusiastic team player who displays good human relations skills.
Must be flexible in working hours, including weekends, evenings, and holidays.