Client Communication & Sales Support Officer

Answer incoming phone calls from clients and direct them to the appropriate department or staff member
· Monitor and respond to inquiries received through the company website and info@ email
· Handle basic client inquiries regarding services, and escalate complex issues to the concerned team
· Send emails to potential and existing clients to promote services such as customs clearance, transportation, warehousing, and terminal handling
· Support sales team in lead generation, client research, and follow-up
· Maintain a well-organized communication log and client contact database
· Coordinate between clients and internal departments for smooth communication flow
· Assist in preparing simple proposals or presentations when needed
Represent the company in a professional and client-friendly manner at all time
Requirement:
Associate's or Bachelor's degree in business, logistics, international trade, or a related field (preferred).
Experience in customer service or sales support, ideally within the logistics or customs clearance industry.
Strong understanding of customs regulations and shipping procedures.
Excellent communication, interpersonal, and problem-solving skills.
Proficiency in using e-commerce platforms, CRM software, and the Microsoft Office Suite.
Strong organizational and time management skills.
Ability to work independently and as part of 1 a team