Key Accounts Manager

Client Relationship Management:

• Develop and maintain strong relationships with key accounts to understand their needs and business objectives.

• Act as the main point of contact for key clients, ensuring timely and effective communication.

Sales Strategy Development:


• Collaborate with NSM and the sales team to create and implement account strategies that drive growth and profitability.

• Identify new business opportunities within existing accounts and develop plans to capture them.

Market Analysis:

• Monitor market trends, competitor activity, and client feedback to identify opportunities for improvement and growth.

• Provide insights and recommendations to management based on market analysis.

Contract Negotiation and Management:
• Negotiate contracts and pricing agreements with key clients to ensure mutually beneficial terms.
• Ensure compliance with contract terms and conditions, addressing any issues that arise.


Performance Tracking

• Track sales performance against targets and KPIs, providing reports to management.
• Conduct regular business reviews with clients to assess satisfaction and identify areas for improvement.


Cross-Functional Collaboration:

• Work closely with the operations, marketing, and customer service teams to ensure a seamless
customer experience.

• Facilitate internal communication regarding client needs and expectations.


Sales and Business Planning

• Take charge of end-to-end sales activities, including sales forecasting, customer order
management, and project-based strategy development.

Lead Generation and Sales Management

• Organize and oversee lead generation activities from existing and potential customers.
• Sales Funnel Management

Budgeting and reporting

• Maintain activity and progress reporting, with action plans aligned with set objectives.
• Prepare business reports, revenue budgets, and outlooks.

Team Management:

• Assess team performance in client acquisition and sales growth.
• Ensure that the team underneath is meeting their respective sales KPIs.
• Educate team members on best business practices and techniques for increasing effectiveness.
• Stay informed about market trends and competitors.
• Suggest new projects, such as product development, to explore new markets
• Prepare a successor.

Compliance, Reporting, and Risk Management:

• Assures compliance with all relevant standards and requirements
• Devises accurate monthly/quarterly/yearly accounts on a timely basis
• Ensure Follow ups, Repeat Business & Referrals by introducing best practices
• Identifies potential risks early