Store Manager

KEY RESPONSIBILITIES

• Effective resource planning for customer service
• Ensure regular training of store staff on all aspects of customer service, product knowledge and
selling skills.
• Implements a high standard of customer focus within the store.
• Regularly assesses customer service standards within store.
• Create seamless customer service orientation among store employees by ensuring timely and
efficient customer service.
• Ensure customer needs are met and complaints/ queries are resolved in a timely manner.
• Assess mystery shopping feedback and prepare action plan for improvement
• Actively seeks ways to achieve or exceed shop sales targets.
• Monitor and control expenses (overtime, local, stock and consumables) through efficient store
operations.
• Interpret and act on operational profit and sales reports generated through finance and focus on
improving under-performing areas.
• Monitor sales performance against last year, last week and budget on a daily and weekly basis and
to give feedback to managers and also to communicate to staff.
• Ensure accurate stock merchandise and management (stock ageing, stock loss, space
management) within the store.
• Oversee and monitor all point of sales activities in the store which includes - sales transactions,
tracking customer orders and payments, registering sale and maintaining inventory updates,
providing service, handling returns and refunds, gathering consumer data for feedback.
• Oversee and monitor the inventory management in the store (stock availability, order management,
back store management, stock movement within store) .
• Monitor and handle customer complaints and take corrective action in line with Company policy.
• Maintain a high level of store health and security for company assets, cash, and stock and
customer property.
• Ensure seasonal peaks, important trading/ promotional events are taken account of when
preparing forecasts and staff rosters.
• Ensure store expectations and priorities are communicated to staff.
• Review and provide regular feedback on staff’s performance against expectations.
• Monitor staff welfare (staff accommodation and transport) and facilitate complaint resolution.
• Oversee staff development and drive motivation levels of the store associates.

Requirements

• 5 – 10 years’ experience in Retail/ Specialist Food Retail
• Good Knowledge of retail processes and retail industry
• Good Knowledge of Merchandising, Stock Management and Inventory processes
• Specialist food retail industry experience preferred,

KEY SKILLS

• Result orientation
• Teamwork & collaboration
• Communication skills
• Planning and organizing skills
• Leadership skills
• Analytical skills
• Attention to details

Interested candidates those who meet the above requirements drop your resume on
[email protected]