Front Office Manager - Saudi Nationality Only

Front office manager


Location: Riyadh, Saudi Arabia (5-star hotel)
The position is for Saudi Nation due to labor law requirement related to Saudization
Deadline for submission 1st of October 2024


About Us: We are an esteemed 5-star luxury hotel brand known for delivering exceptional guest experiences and world-class service. Our property is synonymous with elegance, personalized service, and an unparalleled commitment to excellence. We are currently seeking a highly motivated and experienced Front Office Manager to lead our Front Office team and ensure that every guest receives a memorable experience from the moment they arrive.

Position Summary: The Front Office Manager will be responsible for overseeing all aspects of the Front Office operations, including Reception, Concierge, Bell Desk, and Guest Services. This role demands a leader with exceptional communication skills, a strong guest service orientation, and a deep understanding of luxury hospitality standards. The ideal candidate will be proactive, organized, and committed to providing a warm, welcoming experience that exceeds guest expectations.

Key Responsibilities:
•Lead, train, and manage the Front Office team to ensure exceptional service delivery and a seamless guest experience.
•Oversee the daily operations of the Front Office, including check-in/check-out processes, reservations, room assignments, and concierge services.
•Maintain the highest standards of guest service, ensuring all team members provide a warm, personalized, and efficient experience.
•Handle guest inquiries, requests, and complaints promptly, effectively resolving any issues to ensure guest satisfaction.
•Monitor and manage room occupancy, rates, and availability to maximize revenue opportunities.
•Collaborate with other departments to ensure a cohesive and smooth guest experience throughout the property.
•Prepare and manage the Front Office budget, controlling costs and identifying opportunities for efficiency improvements.
•Implement and maintain standard operating procedures (SOPs) to ensure consistency and compliance with brand standards.
•Develop and execute training programs to enhance the skills and knowledge of the Front Office team.
•Analyze guest feedback and reviews to continuously improve service delivery and guest satisfaction.

Qualifications:
•Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
•Minimum of 3-5 years of experience in a supervisory or management role within the Front Office of a luxury hotel.
•Strong leadership skills with the ability to motivate and develop a team.
•Exceptional guest service skills with a passion for delivering luxury experiences.
•Excellent communication, problem-solving, and organizational skills.
•Proficient in hotel management software (e.g., Opera, PMS) and Microsoft Office Suite.
•Strong financial acumen with experience in budgeting and revenue management.
•Fluency in English is required; additional languages are an asset.

What We Offer:
•Competitive salary and performance-based incentives will be offered abased candidates’ profile and experience
•Opportunities for career growth and advancement within a prestigious luxury brand
•Comprehensive health and wellness benefits
•A supportive and collaborative work environment
•Access to ongoing training and development programs

How to Apply: If you are a dedicated hospitality professional with a passion for delivering luxury guest experiences, we invite you to apply. Please send your resume and a cover letter detailing your relevant experience to [email protected]
with the subject line "Front Office Manager Application –