Guest Experience Manager 5-Star Luxury Hotel - Saudi Nationality Only

Guest Experience Manager 5-Star Luxury Hotel
Location: Riyadh, Saudi Arabia
The position is for Saudi Nation due to labor law requirement related to Saudization
Deadline for submission 1st of October 2024

About the Role: We are looking for a dedicated Guest Experience Manager to join our team! You’ll be responsible for ensuring our guests have an unforgettable stay, handling feedback, and managing our hotel's online reputation.
This role involves working with the entire hotel team to deliver exceptional service and maintain high guest satisfaction.

Key Responsibilities:
•Manage Guest Feedback: Monitor and respond to guest feedback quickly across all channels to ensure concerns are resolved.
•VIP Guest Management: Welcome and ensure VIP guests enjoy a top-notch experience.
•Improve Online Reputation: Develop strategies to boost positive reviews on sites like TripAdvisor, Booking.com, and Google Reviews.
•Collect In-House Feedback: Engage with guests during their stay to gather feedback and identify areas for improvement
•Loyalty Program Management: Ensure loyalty program members receive their benefits and a memorable experience
•Handle Guest Issues: Address guest concerns and ensure quick resolution.
•Support Sustainability: Contribute to our sustainability initiatives.

Qualifications:
•Diploma or degree in hospitality.
•2-3 years of experience in a Guest Relations managerial role.
•Fluent in English (additional languages are a plus).
•Strong organizational, communication, and guest service skills.

Why Join Us?
•Be part of a team committed to delivering outstanding guest experiences.
•Opportunity to make a positive impact on our hotel's reputation.
•Contribute to our sustainable practices.

What We Offer:
•Competitive salary and performance-based incentives will be offered depending on candidates’ profile and experience
•Opportunities for career advancement within a prestigious luxury brand
•A supportive and collaborative work environment
•Access to ongoing training and development programs

How to Apply:
If you are passionate about hospitality and have the experience to lead a team to deliver exceptional guest experiences, we would love to hear from you. Please send your resume and a cover letter detailing your relevant experience to [email protected], with the subject line "Guest relation manager Application – Riyadh."