IT Technical Support Executive

Job Description – IT Technical Support Executive

• Provide frontline support for technical escalations
• Manage software and hardware licensing, reporting, packaging and deployment
• Provide technological leadership and guidance for business and development teams in line with current industry trends and business needs
• Identify and implement technological process improvements leveraging infrastructure and tools, both for customers and the internal team
• Develop and implement technical solutions that meet operational improvement needs
• Seeks out and relays to management and to other ITS team member's future technology recommendations
• Identifying potential network issues, including firewalls, proxies, constrained WAN bandwidth and latency, LDAP
• Server/ Firewall administration and Management.
• You will get to show off your fine-tuned skills for resolving issues and helping the end-user
• Ensure customer inquiries (tickets) are resolved efficiently and according to standard procedures


Desired experience for IT technical support includes:
• Bachelor's degree in related technical area or equivalent technical training/experience required
• Minimum 2 years technical support, training, or consulting
• Must be willing to travel up to 20-30% of the time including some international travel
• Technical support experience with at least two of the following web server applications