Service Crew/ Waiter/ Waitress

Main Duties:

Confident & Knowledgeable
• Demonstrate knowledge of Brand / products to advise customers in a professional and helpful manner.
• Maintain all unit displays in accordance with SSP & Brand standards.
• To adapt work pace to needs of the business to ensure maximum profitability.
• Contribute to Team’s success in achieving all unit targets.
• To maximize all sales opportunities through positive selling techniques.
• Consistently meet shift / daily average spend, waste and portion control targets.
• Promote company promotions to increase revenue, Brand leadership and integrity.

Passionate & Committed
• Participate in and share ideas in all training activities and team briefings as required.
• Participate actively in all team, individual, Brand and site incentive opportunities.
• Take responsibility for personal development.

Consistent
• Perform all tasks to a consistent standard and operate within the SSP & Brand standards framework.
• Maintain high standards of cleanliness and appearance in all work areas.
• Be punctual and consistent in attendance in compliance with weekly roster, to ensure minimal disruption to colleagues, work and unit performance.
• Demonstrates a positive attitude even when under pressure.
• To treat all colleagues in a polite and courteous manner at all times.
• Communicate and cooperate with Team Members in a caring and helpful manner.
• Maintain good standards of personal hygiene, uniform and security procedures as contained within the SSP’s Employee Handbook.
• Follow company cash and till handling policies and procedures as contained in SSP’s Cash Handling Procedures.
• Comply with Health, and Food Safety standards and procedures as contained within the Food Safety Manuals.

Put Things Right
• Handle customer complaints in a positive manner and take appropriate follow up action.
• Raise any matters of concern through the proper company channels in the first instance.
• Comply with statutory legal and company requirements. Identify opportunities within the operation to meet principles and guidelines contained in the Food Safety Manuals.

Provide Memorable Experience
• Provide customers with appropriate service in a polite, efficient and friendly manner, maintain eye contact and smiling.
• Adapt service style to suit individual customer needs, following the standards demonstrated in the FTX observations.
• Promote a positive company image at all times.
• Deliver quality of products guaranteeing customer value for money.