Senior Operation Manager

Responsibilities and Skills for a Senior Operations Manager.
1) Updating -- Schedule /allocate a specific time to contact each project representative and collect details on progress as well as hindrances/discrepancies on site and update the same with project Director. This shall include but not limited to, overall progress, manpower, requirement and current status of materials, landlord/client raised issues etc..
2) Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
3) Management of Personnel Resources -- Motivating, developing, and directing people as they work, identifying the best people for the job. Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures. Manage and increase the effectiveness and efficiency of Support Services, through improvements to each function as well as coordination and communication between support and business functions.
4) Monitoring -- Monitoring/Assessing performance of yourself and other individuals to make improvements or take corrective action. Also persuading others to change their minds or behavior (as required) and talking to them to convey information effectively.
5) Judgment and Decision Making -- Considering the relative costs and benefits of potential actions to choose the most appropriate one.
6) Reading Comprehension -- Understanding written sentences and paragraphs in work related documents.
7) Policies and procedures-- are established to maintain consistency in the workplace. Policies outline the rules of a company. They are the guidelines to be followed when conducting business operations. For example, it may be a company policy to contact a customer after the completion of a job to make sure the customer was satisfied. The procedures outline how the organization completes its tasks. For example, a procedure might describe how a satisfaction survey is to be sent to each customer after the completion of a job. The operations manager is responsible for establishing policies and procedures and making sure they are adhered to.
8) Management of Financial Resources -- Determining how money will be spent to get the work done, and accounting for these expenditures.
9) Active Learning -- Understanding the implications of new information for both current and future problem-solving and decision-making.
10) Project pack—Keep a start to end documentation for each project that contains but not limited to BOQ, work permit, Site inspection report, drawings, Contract, Variations approval, material approval documents, snag completion report, work completion report, hand over letter, images with full clarity(shall keep as soft copy).
11) Coordination and cooperation-- Adjusting actions in relation to others' actions. Existence of co-operation may prove to be effective condition or requisite for co-ordination. But it does not mean that co-ordination originates automatically from the voluntary efforts of the group of members. It has to be achieved through conscious & deliberate efforts of managers, so co-operation without co-ordination has no fruit and co-ordination without co-operation has no root.
12) Negotiation -- Bringing others together and trying to reconcile differences.
13) Critical Thinking -- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
14) Writing -- Communicating effectively in writing as appropriate for the needs.
15) Instructing -- Teaching others how to do something.
16) Management of Material Resources -- Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work, arranging them to the required locations on time. Follow a system and make sure things are happening.
17) Learning Strategies -- Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
18) Organize-- Completes special projects by organizing and coordinating information and requirements; planning, arranging, and meeting schedules; monitoring results.
19) Social Perceptiveness -- Being aware of others' reactions and understanding why they react as they do.
20) Quality Control Analysis -- Conducting tests and inspections of products, services, or processes to evaluate quality or performance.