Restairant Operation Manager

An international food chain is looking to hire a dedicated and experienced Restaurant Operations Manager to oversee the daily operations of our restaurants in Bahrain, Oman & India. The Operations Manager will play a key role in managing budget, increasing revenues, maintaining the highest standards of service, quality, and customer satisfaction. This position requires strong leadership, organizational skills, and a commitment to delivering a superb dining experience.


Duties and Responsibilities

Financial Management: Monitor budget and financial performance, increase revenues, analyze sales data, and implement cost-control measures to achieve financial targets.
Team Leadership: Manage, motivate, and mentor restaurant staff, including servers, kitchen staff, and front-of-house personnel, to ensure exceptional customer service and a positive work environment.
Operational Efficiency: Optimize restaurant operations by implementing efficient workflows, procedures, and scheduling to meet customer demand while controlling costs.
Customer Satisfaction: Ensure a high level of customer satisfaction by monitoring service quality, addressing customer feedback, and resolving issues promptly and professionally.
Inventory Control: Manage inventory levels, including food, beverages, and supplies, to prevent shortages, minimize waste, and maintain product freshness.
Health and Safety Compliance: Enforce health and safety standards, food safety protocols, and cleanliness guidelines to ensure a safe and sanitary dining environment.
Staff Training: Develop and implement training programs to enhance staff skills, product knowledge, and service standards.
Shift Management: Oversee shift schedules, staffing levels, and labor costs to ensure optimal coverage during peak hours and maintain a smooth operation.
Vendor Relations: Build and maintain relationships with suppliers, negotiate contracts, and monitor deliveries to secure high-quality ingredients and cost-effective supplies.
Marketing Initiatives: Collaborate with marketing teams to execute promotional campaigns, events, and marketing strategies to attract and retain customers.
Facility Maintenance: Ensure the restaurant's physical appearance is well-maintained, addressing repairs and maintenance as needed.
Compliance: Ensure compliance with international standards.


Requirements and Qualifications

Bachelor's degree in hospitality management, business administration, or a related field (preferred).
Proven experience as a Restaurant Operations Manager or in a similar leadership role within the restaurant industry.
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Proficiency in restaurant management software and point-of-sale systems.
Financial and budget management experience.
Knowledge of food safety regulations and health codes.
Strong problem-solving and decision-making skills.
Customer-focused mindset and commitment to service excellence.
Adaptability and flexibility to work in a fast-paced environment.
Ability to work evenings, weekends, and holidays as needed