Customer Service Agent

Logistics multinational company, with worldwide presence is looking for an active female Customer Service Agent to join its branch in Qatar.

Qualifications:
Nationality: Philipinne
Diploma is preferable
High School is acceptable
Mandatory: MS Office, good communication skills
Immediate join in
Salary: 6500- 7000QAR
Age: 25- 35
Employment visa will be provided.

Knowledge:
Courier and freight operations knowledge/ background is a mandatory requirement.
Disciplined, strong communication skills.
A customer first mindset
Ability to handle a fast-paced logistics environment.

Key responsibilities:
Call back Process within 24 hours.
Coordinate with destination on Customs paperwork’s for held shipments.
Timely communication through Email/Fax/Telephone with relative departments for problem resolution.
Check unassigned traces every 30 minutes. Review all traces at least 2 times daily.
Check pending traces and other transactions within 16 hours.
Confirm delivery instructions with customer.
Maintaining Quality feedback on trace resolve the issue.
Follow up with customer as per standard.

If interested, please send your cv on [email protected]