Cashier (Only Filiphino Female Staff)

Cashier In
• Verify and record the previous cashier’s closing amount.
• Confirm amounts with the system, ensuring cash, card, and other settlements match.
• Manage the counter float, cash sales, petty cash, and bill filing.
Cashier Out
• Cross-check all sales transactions on the POS system.
• Verify that all payment portals match the PCS report.
• Report any mismatches or issues to the Finance Manager immediately.
General Duties
• Maintain cleanliness of the front section of the shop, including your work area.
• Ensure no dust on the counter or devices after use.
• Organize the counter properly and remove unwanted items.
• Send emails to the Finance Manager when submitting bills or cash to Touqeer.
Weekly Mandatory document submission
• Petty Cash: Submit all petty cash bills separately, properly labeled.
• Credit Invoices: Submit all credit invoices separately, properly labeled.
• Sales Reports: Submit all sales reports separately, properly labeled.
• Complimentary Bills & Discount Coupons: Submit all complimentary bills and discount coupons separately, properly labeled.
• No payment shall be made without proper bills.
Customer Handling (Walkin)
• Greet the customer warmly with a smile and maintain eye contact.
• Recommend ongoing offers, promotions, and best-selling items.
• Assist customers patiently with menu options and provide suggestions based on their preferences.
• Collect customer contact details for orders and enter them accurately into the system.
• Double-check the order with the customer before punching it in, including order value.
• Inform the customer of the estimated food preparation time, maintaining 20–25 minutes depending on kitchen workload.
• Process the transaction accurately.
• Request customer reviews on Google without fail.
• Thank the customer sincerely and ensure they leave satisfied.


Telephonic Customer Handling
• Use a polite and respectful tone. Begin the call with: “Thank you for calling Mama Joz Pizza, how can I help you?”
• Identify the caller’s gender: if male, address as Sir; if female, address as Ma’am.
• Collect the customer’s contact number accurately.
• Take the order carefully based on the customer’s preferences.
• Start processing the bill and double-check the order with the customer.
• Provide an estimated preparation/delivery time and thank the customer.
• For Delivery Orders: Book a rider immediately and follow up to ensure the food is sent out in a timely manner.
• For Pickup Orders: Communicate the estimated preparation time. Upon customer arrival, ensure the correct food is delivered and thank them.
• Missed Calls: If any calls are missed while attending other customers, ensure to call back promptly.

Handling Customer Issues
• Listen actively and attentively to customer complaints or concerns.
• Maintain a calm, polite, and respectful tone at all times.
• Apologize sincerely for any inconvenience caused.
• Assess the issue and provide a solution within your authority.
• Escalate the matter promptly to the Operational Manager if it cannot be resolved immediately.
• Document major complaints or issues and report them to the manager for future reference.
• Always thank the customer for bringing the matter to your attention and ensure they leave satisfied.