Service Coordinator

* Coordinate and schedule technical support activities, including installations, maintenance, and repairs.
* Serve as the main point of contact for clients regarding service-related inquiries.
* Assign service tasks to appropriate technical staff based on skills, availability, and urgency.
* Maintain accurate records of service calls, parts used, and service outcomes in CRM or ticketing systems.
* Generate service reports and analyze performance metrics to improve service delivery.
* Communicate effectively with customers regarding service status and follow-up procedures.
* Collaborate with technical teams to troubleshoot complex service issues when needed.
* Ensure compliance with service level agreements (SLAs) and company standards.
* Manage spare parts inventory and coordinate logistics for service tools and equipment.

Qualification:
* Engineering background or technical prefeed.