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Key Responsibilities:
System Operations:
Monitor and control computer systems, servers, and network operations to ensure efficient performance.
Execute scheduled jobs and processes, such as backups, batch processing, and data entry tasks.
Troubleshoot minor hardware or software issues and escalate complex problems to the IT team.
Data Management:
Input, verify, and update data in computer systems accurately.
Maintain and retrieve records, files, and reports as needed.
Ensure data integrity and confidentiality by following security protocols.
Performance Monitoring:
Observe system performance metrics, such as CPU usage, memory allocation, and network bandwidth.
Identify and report any irregularities or potential system failures.
Generate performance and activity logs for review by the IT department.
Software and Hardware Maintenance:
Install and update software applications as directed by the IT team.
Perform routine maintenance tasks, such as cleaning peripherals and checking hardware connections.
Ensure all devices, including printers, scanners, and monitors, are functioning correctly.
Support and Coordination:
Assist users with basic troubleshooting for software and hardware issues.
Collaborate with other IT staff to ensure smooth system operations.
Provide technical support for scheduled events or tasks requiring computer use.
Compliance and Reporting:
Adhere to organizational policies regarding IT security and system usage.
Maintain accurate logs of system activity, incidents, and resolutions.
Prepare and submit daily, weekly, or monthly operation reports.