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Key Responsibilities:
Customer Engagement:
Greet customers warmly and assist them in finding the products or services they need.
Provide product knowledge and explain features, benefits, and pricing to customers.
Build and maintain positive relationships with customers to encourage repeat business.
Sales and Revenue Generation:
Identify customer needs and recommend appropriate products or services.
Achieve or exceed sales targets and objectives set by the management.
Upsell and cross-sell products to maximize revenue.
Order Processing:
Handle customer orders, process payments, and ensure accurate billing.
Ensure all sales transactions are recorded accurately in the system.
Assist customers with order inquiries, returns, and exchanges.
Merchandising:
Ensure products are well-displayed, organized, and adequately stocked on shelves.
Monitor inventory levels and coordinate with the stock team for replenishment.
Assist in setting up promotional displays and advertising materials.
Market and Product Feedback:
Collect customer feedback regarding products, services, and pricing.
Stay updated on market trends and competitor offerings to better serve customers.
Communicate customer preferences and suggestions to management for improvement.
Administrative and Reporting Tasks:
Maintain records of daily sales and customer interactions.
Prepare and submit sales reports to management as required.
Follow company policies and procedures related to sales operations.