Manager, Quality Assurance, Bakery, Sweets & Dessert

Monitors and improves quality of the existing RBI bakery products and suppliers, through audits, specification compliance, complaint programs and other Quality Assurance systems.
Certifies facilities and endorses new products from existing and new suppliers to ensure the production of bakery & sweets products to standards. Provides in-plant support for new product launches and advises Product Innovation and Supply Chain teams. Accountable for success of product commercialization and supporting s the introduction of new products during rollouts.
Monitors supplier performance through standardized testing and product evaluation reports, creates ad hoc reports to characterize supplier and product performance and creates culture of continuous improvement within supplier base. Screens, investigates, and follows up on bakery product complaints, and ensures suppliers corrective actions to mitigate non conformances.
Participates in multidisciplinary projects and teams to maintain and enhance food safety, quality consistency, profitability, and other related matters with respect to business functions (Product Innovation & Marketing, Operations, Supply Chain) and Franchisees, representing the QA function internally and externally as RBI Bakery Subject Matter Expert.
Acts as QA bakery technical expert in crisis situations by executing investigations and providing advice to the Crisis Management Team on supply issues and actions with safety implications and perceptions.
Participates in on-going enhancement of RBI QA processes, standards, and continuous improvement programs, especially of the RBI Supplier Quality Scorecard.



Bachelor’s degree in Food Science, Food Technology, Technical Sciences or related fields
3+ years of Industrial Bakery work experience, preferably in Food Service /QSR supply environment
Knowledge of bakery current and advanced manufacturing, including ingredient functionality and troubleshooting.
Quality Assurance experience in production environment
HACCP Certified. Knowledge of Product Safety principles to monitor supplier food safety/good manufacturing practices
Familiar with Statistical Process Control and Process Capability
Understanding of bakery quality and sensory attributes and relevant laboratory testing procedures and processes to monitor supplier performance standards
Ability to travel regularly to visit suppliers.



Strong analytical and problem-solving mindset with aptitude to interpret technical data to make sound product performance decisions
Effective communication, organizational, and time management skills
Strong teamwork and interpersonal skills, and ability to interact with diverse stakeholders
Excellent project management skills. Ability to work and thrive in a fast-paced and deadline-driven environment