Customer Service Representative

A Customer Service Representative (CSR) is a professional who interacts with customers to address inquiries, resolve complaints, provide product or service information, and ensure customer satisfaction. Their primary goal is to serve as the main point of contact between a company and its customers, helping to maintain a positive relationship.

Key Responsibilities:
Answering Questions: Respond to customer inquiries via phone, email, chat, or in person.
Resolving Issues: Handle customer complaints, process refunds or returns, and troubleshoot problems.
Providing Product/Service Information: Explain product features, services, and policies clearly to customers.
Processing Orders: Assist with placing, canceling, or modifying orders.
Documentation: Maintain records of customer interactions, transactions, and feedback.
Technical Support: Offer basic technical assistance or escalate issues to specialized teams when needed.
Feedback Collection: Gather feedback to improve products, services, or customer experience.