Customer Service Representative

Duties and Responsibilities
Customer Interaction:

Respond to customer inquiries via phone, email, chat, or in-person.
Provide accurate and relevant information about products, services, and company policies.
Assist customers in troubleshooting issues or resolving concerns promptly.
Problem Resolution:

Handle complaints or disputes professionally and empathetically.
Escalate unresolved or complex issues to the appropriate department or supervisor.
Follow up with customers to ensure issues are resolved to their satisfaction.
Order Management:

Process orders, returns, and exchanges accurately.
Provide updates on order status, delivery timelines, or cancellations.
Address payment or billing inquiries.
Customer Retention and Satisfaction:

Build strong relationships with customers by delivering excellent service.
Identify opportunities to upsell or cross-sell products and services.
Conduct surveys or request feedback to gauge customer satisfaction.
Record Keeping:

Maintain detailed records of customer interactions, inquiries, and resolutions in the CRM system.
Prepare reports on recurring issues or trends to improve processes.
Team Collaboration:

Work with other departments, such as sales, technical support, or logistics, to resolve customer concerns.
Share feedback from customers to help improve products or services.