Supermarket Helper

Duties and Responsibilities:
- Respond to customer inquiries via phone, email, chat, or in-person.
- Provide accurate and relevant information about products, services, and company policies.
- Assist customers in troubleshooting issues or resolving concerns promptly.
- Process orders, returns, and exchanges accurately.
- Provide updates on order status, delivery timelines, or cancellations.
- Address payment or billing inquiries.
- Build strong relationships with customers by delivering excellent service.
- Identify opportunities to upsell or cross-sell products and services.
- Conduct surveys or request feedback to gauge customer satisfaction.
- Work with other departments, such as sales, technical support, or logistics, to resolve customer concerns.
- Share feedback from customers to help improve products or services.