IT System Administrator

Manages and maintains proper operation of IT infrastructure but not limited to local and remote data centers, servers, OS environments, local and cloud business software and applications, networks, information security systems, physical security systems, hospitality information systems, as well as various client devices.

• Knowledge of standard IT practices, policies, and procedures.
• Knowledge and hands-on experience in planning, implementing, and management of IT datacenter and IT infrastructure.
• Knowledge and hands-on experience of Dell PowerEdge M1000e blade enclosure, Dell PowerEdge M620 blade servers, and, as well as, HP ProLiant DL380 G5-G6 rack servers.
• Knowledge and hands-on experience of Dell Equallogic PS6110XV SAN, HP StorageWorks MSA500 G2, and HP StorageWorks 1/8 G2 Tape Autoloader.
• Knowledge and hands-on experience of Dell Force10 S4810 fiber switch, Dell MXL 10/40Gb blade switches, PowerConnect 5500 series switches.
• Knowledge and hands-on experience of Cisco 1900, 2800, 800 series routers, as well as, Aironet wireless access points.
• Knowledge and hands-on experience of Fortinet, Sopho (Cyberoam), and Cisco firewalls.
• Knowledge and hands-on experience of virtualization solutions from VMware, such as vSphere, vCenter, vShield, and vRealize.
• Knowledge and hands-on experience of Linux Redhat and CentOS
• Knowledge and hands-on experience of Microsoft Windows Server OS 2003-2012 and Windows client OS XP-10.
• Knowledge and hands-on experience of Microsoft Active Directory, DNS, DHCP, WSUS, Certificate Authority, IIS, SQL, File and Print, and Hyper-V services.
• Knowledge and hands-on experience of Microsoft Exchange server 2003-2013
• Knowledge and hands-on experience of Kaspersky business security solutions.
• Knowledge and hands-on experience of IT service management systems like SupaTools, Zendesk, and ZenOSS.
• Knowledge and hands-on experience of biometric access control and attendance, CCTV, intrusion alarm, and other surveillance systems.
• Knowledge of and comfortable with various workstation/PC, laptops, tablets, and smartphone devices, including Windows, Andriod, and iOS.
• Possess excellent skills in Microsoft Office Suite, including Visio and Access.
• Strong analysis and troubleshooting skills with the above-mentioned hardware and software.
• Able to work under pressure, deadline-oriented, and with minimum supervision.

Education and Experience:

• Bachelors in Computer Science, Computer Engineering, or Telecommunications.
• Holds at minimum Microsoft MCSA, Cisco CCNA, VMware VCAVCP, and security certifications.
• Four (4) years of work experience in a similar position in a similar environment.

Performance Indicators
• Maintains SLA in completing the reported services requests/faults/problems.
• Timely, effective and accurate diagnosis and rectification of computer hardware, software, and network problems.
• Completeness of documentation of all systems and networks.
• 24/7 availability of all the company’s IT systems and interests.
• Ability in planning, requisition, implementation, configuration, and operation of services required by the company.
• Implementation of backup & disaster recovery plan.