Customer Service Representative

Key Responsibilities:
- Respond to customer inquiries via phone, email, or chat, providing accurate information and assistance.
- Address customer complaints or concerns and resolve them efficiently, escalating complex issues when necessary.
- Process orders, returns, and exchanges while ensuring accuracy and timeliness.
- Stay informed about company products, services, and policies to assist customers effectively.
- Maintain accurate records of customer interactions, feedback, and transactions.
- Gather and report customer feedback to improve products or services.
- Work with other departments to resolve issues and deliver seamless customer experiences.

Skills and Qualifications:
- Excellent verbal and written skills to interact professionally with customers.
- Ability to identify issues and provide effective solutions.
- Empathy and patience in handling customer concerns.