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A Salesman is responsible for engaging with customers to promote and sell products or services, ensuring an exceptional shopping experience. This role requires excellent communication skills, product knowledge, and a customer-focused approach to meet sales targets and build long-term customer relationships.
Key Responsibilities:
Customer Engagement: Greet customers, understand their needs, and provide tailored recommendations.
Product Knowledge: Stay informed about the features, benefits, and pricing of products to assist customers effectively.
Sales and Upselling: Persuade customers to make purchases and suggest complementary products to increase sales.
Transaction Handling: Process payments accurately and ensure proper documentation of sales.
Inventory Support: Assist in stocking, organizing, and monitoring inventory levels to ensure product availability.
Display Maintenance: Ensure merchandise is presented attractively and replenish displays as needed.
Customer Service: Address complaints or questions promptly and escalate issues when necessary.
Reporting: Track sales, customer feedback, and trends to inform business strategies.
Skills and Qualifications:
Communication: Strong verbal skills to interact effectively with customers.
Sales Skills: Ability to persuade and negotiate to close sales and meet targets.
Customer Service: A friendly and helpful attitude to deliver an excellent shopping experience.
Problem-Solving: Handle customer concerns and resolve issues efficiently.
Teamwork: Collaborate with colleagues to maintain smooth store operations.
Experience: Previous experience in sales or retail is preferred but not mandatory.
Working Conditions:
Environment: Retail shop or showroom, may involve standing for extended periods.
Hours: May include evenings, weekends, and holidays based on business needs.