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Customer Service Representative
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Job Description
Full job description
• Maintain a positive and professional attitude towards customers.
• Respond promptly to inquiries and resolve complaints.
• Communicate with customers via various channels.
• Understand company policies and property portfolio to assist clients.
• Prepare booking forms and agency agreements.
• Assist clients with documentation and contract signing.
• Schedule property visits and accompany clients to inspections.
• Generate inspection reports and coordinate with relevant departments.
• Process orders and keep records of customer interactions.
• Develop and maintain client relationships through support and guidance.