Hotel Dispatcher For Limousine Services

DISPATCHER - HOTEL

The Dispatcher at a hotel plays a crucial role in coordinating transportation services for hotel guests. They are responsible for efficiently managing the flow of transportation requests, ensuring timely pickups, and providing excellent customer service. Some of the essential job responsibilities of a Dispatcher at a hotel include:

1. Guest Coordination: Receiving transportation requests from hotel guests and efficiently coordinating pick-up and drop-off details.
2. Booking Management: Entering transportation requests into the system, managing reservations, and updating the schedule in real-time.
3. Route Planning: Determining the most efficient routes for each transportation request, considering traffic conditions and other factors.
4. Chauffeur Assignment: Assigning the appropriate chauffeur and vehicle for each reservation, considering availability and service requirements.
5. Communication: Effectively communicating with chauffeurs, hotel staff, and guests to provide updates on transportation arrangements and any changes.
6. Time Management: Ensuring timely pick-ups and drop-offs to maintain a smooth transportation experience for hotel guests.
7. Customer Service: Providing exceptional customer service to hotel guests, addressing inquiries, and handling any issues or concerns that may arise.
8. Emergency Response: Implementing contingency plans and assisting in case of any transportation-related emergencies or unforeseen circumstances.
9. Record Keeping: Maintaining accurate records of transportation requests, schedules, and relevant guest information.
10. Billing and Invoicing: Coordinating billing information with the hotel's accounting department and generating invoices for transportation services.
11. Guest Assistance: Assisting guests with luggage and ensuring they are comfortable and well-informed during their transportation experience.
12. Quality Control: Monitoring the quality of transportation services and gathering feedback from guests to ensure consistent service excellence.
13. Multitasking: Handling multiple transportation requests simultaneously while maintaining attention to detail and accuracy.
14. Compliance: Ensuring compliance with all safety and regulatory requirements related to transportation services.
15. Team Communication: Collaborating with other hotel departments, such as the front desk and concierge, to align transportation services with guest needs.
16. Adaptability: Being flexible and adaptive to schedule changes or guest preferences while maintaining high professionalism.
17. Technology Utilization: Using transportation management software and communication tools to streamline dispatch operations effectively.
By fulfilling these responsibilities, the Dispatcher contributes to the overall guest experience at the hotel by providing reliable and seamless transportation services, leaving a positive impression on the guests, and enhancing the hotel's reputation.

Qualifications:

• High school diploma or equivalent; additional education or certification is a plus.
• Previous experience in dispatching, logistics, or a related field.
• Strong organizational and multitasking skills.
• Excellent communication and problem-solving abilities.
• Knowledge of relevant industry regulations and compliance.
• Proficiency in using dispatching software and tools.

Salary from 3,000 to 3,500 AED