Website Support And Development Specialist

Website Support & Development Specialist
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Job Summary
We are seeking a highly skilled and motivated Website Support and Development Specialist to provide comprehensive support, maintenance, and development for our critical public-facing website and its underlying cloud infrastructure. This role is essential for ensuring the stability, performance, and security of our online services, including eServices, business logic, and third-party integrations, while also driving new feature development.
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Key Responsibilities
1. Platform Development and Support
o Provide comprehensive support and development services for the website:
• Windows Server / IIS
• ASP.NET / C# Framework
• Microsoft SQL Server (MS SQL) as the primary database.

2. Cloud Hosting Environment Management
• Manage and monitor website hosting infrastructure deployed on Amazon Web Services (AWS).
• Ensure secure, stable, and optimized server performance.
• Handle server configuration, scaling, patching, and resource monitoring.

3. API Development and Support
• Develop, maintain, and troubleshoot APIs or other web services that support third-party integra????ons and internal systems.

4. Ongoing Website Maintenance and Enhancement
• Provide ongoing maintenance for the existng website including:
• Page content updates
• Functional enhancements
• Bug fixing
• Maintenance of all existing eServices and business logic

5. New Development Hours
Allocate a minimum of 200 development hours annually to work on new feature requests, modules, or significant system upgrades as specified by the organization/department

6. Urgent Support and Incident Management

Ensure availability to handle urgent issues and incidents outside normal support hours, including:
- Website outages
- Security threats
- Critical service failures
o Response time and escalation process must


7. Other Functions

- Chatbot Support, maintenance and licensing
- Narration’s function and licensing

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Required Skills and Qualifications
• Technical Expertise:
o Strong proficiency in ASP.NET (C#) development.
o Expertise in Microsoft SQL Server (MS SQL) development, administration, and performance tuning.
o In-depth knowledge of Windows Server and IIS for web hosting and administration.
• Cloud/DevOps:
o Proven experience managing infrastructure on Amazon Web Services (AWS), including services like EC2, RDS, VPC, and monitoring tools.
o Understanding of server configuration, patching, scaling, and security best practices in a cloud environment.
• Web Services:
o Experience developing and supporting RESTful/SOAP APIs and web services.
• Support & Soft Skills:
o Demonstrated experience in bug fixing, troubleshooting, and root cause analysis.
o Excellent written and verbal communication skills.
o Ability to work independently and manage multiple priorities in a fast-paced environment.
o Willingness to be on-call for urgent support as per SLA requirements.


Interested candidates can send their CVs to [email protected]