Housekeeping Attendant / Team Leader

Job Summary

We are looking for a reliable, detail-oriented individual to serve as Housekeeping Attendant / Team Leader. The role involves hands-on cleaning and maintenance of guest rooms and public areas, plus supervising a small team, coordinating tasks, ensuring high standards of cleanliness, managing supplies, and helping create a positive work environment. The ideal candidate has previous housekeeping experience, a good work ethic, strong leadership and communication skills, and is committed to guest satisfaction.

Key Responsibilities

As Housekeeping Attendant / Team Leader, your duties will include (but are not limited to):

Perform cleaning tasks in guest rooms and public areas: changing bed linen, cleaning bathrooms, vacuuming, dusting, polishing, mopping, restocking amenities.

Inspect rooms and public spaces to ensure cleanliness, proper setup, and maintenance of standards.

Lead and supervise a small team of attendants: assign tasks, monitor performance, ensure schedules are met.

Assist in daily briefings: communicate priorities, updates, and feedback to team members.

Help with staff scheduling (within your team), ensuring coverage and assisting in adjusting shifts if needed.

Monitor and manage inventory of cleaning supplies, linen, amenities, equipment; ensure supplies are reordered in time; keep storage areas organized.

Report and track breakages, damages, maintenance issues, or any guest room problems to the appropriate department.

Monitor waste and implement practices to reduce wastage of linens, cleaning chemicals, and supplies.

Ensure adherence to health, hygiene, safety, and sanitation protocols, including proper handling of cleaning chemicals.

Maintain a high standard of guest service: respond to guest requests or complaints regarding housekeeping in a courteous, timely manner.

Promote teamwork, provide coaching/mentoring to junior team members, help in training as needed.

Ensure compliance with all hotel policies, including grooming, uniform rules, lost and found, key/RFID card control, etc.

Requirements

Minimum 1–2 years’ experience in housekeeping in a hotel or similar hospitality environment. If in a leadership or supervisory role before, that’s a plus.

Knowledge of cleaning tools, materials, equipment and proper cleaning techniques.

Understanding inventory control for linen, supplies, equipment.

Strong time management skills, ability to prioritize tasks.

Good communication skills; ability to motivate and lead small teams.

Attention to detail; ability to maintain high standards.

Physically able: standing, walking, bending, lifting, carrying carts and linen etc.

Flexible to work shifts, weekends & public holidays.

Basic ability with reporting: documenting issues, recording room statuses, logging supplies usage.

Key Competencies

Leadership & Team Supervision

Quality & Cleanliness Standards

Inventory & Resource Management

Guest Service Orientation

Health, Safety & Hygiene awareness

Problem Solving & Initiative

Reliability & Punctuality