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They play a crucial role in creating positive impressions and managing various administrative tasks.
Responsibilities:
Visitor and Client Interaction:
Greeting and directing visitors in a friendly and professional manner.
Answering and transferring phone calls promptly and efficiently.
Providing information or assistance to guests, clients, and employees.
Administrative Tasks:
Managing appointment schedules and meeting room bookings.
Handling incoming and outgoing mail, packages, and deliveries.
Maintaining a clean and organized front desk area.
Communication:
Coordinating with different departments to ensure smooth communication.
Relaying messages accurately to relevant personnel.
Responding to emails or queries in a timely manner.
Security and Access Control:
Monitoring visitor logs and issuing visitor badges if necessary.
Ensuring only authorized personnel enter restricted areas.
Support Services:
Assisting with basic administrative duties, such as data entry or filing.
Ordering office supplies and maintaining inventory.
Key Skills:
Excellent verbal and written communication.
Strong interpersonal and customer service skills.
Ability to multitask and prioritize tasks efficiently.
Basic computer skills, including proficiency in office software (e.g., Microsoft Office, Google Workspace).
Professional appearance and demeanor.