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A Counter Sales position involves interacting directly with customers at a sales counter, typically in retail, hospitality, or service industries. The role focuses on assisting customers, processing transactions, and maintaining a pleasant shopping or service experience.
Key Responsibilities:
Greet customers promptly and courteously.
Assist customers in finding products or services they need.
Provide product information, features, and recommendations.
Process sales transactions using a point-of-sale (POS) system.
Handle cash, credit card, and other payment methods accurately.
Upsell or cross-sell products to maximize revenue.
Keep the sales counter and display areas clean and organized.
Replenish stock as needed and ensure products are well-displayed.
Report low stock levels to management.
Handle inquiries about products, pricing, and promotions.
Address and resolve customer complaints or escalate them as needed.
Provide after-sales support, such as warranty claims or returns.