Store Supervisor

Key Responsibilities:
Staff Supervision:

Lead, motivate, and manage a team of store employees.
Schedule shifts and assign tasks to ensure smooth daily operations.
Provide on-the-job training and coaching to improve employee performance.
Address staff issues, resolve conflicts, and escalate concerns to the manager if needed.
Customer Service:

Ensure excellent customer service by assisting staff in addressing customer queries and complaints.
Actively engage with customers to promote products and enhance their shopping experience.
Handle escalated customer issues effectively and professionally.
Sales and Targets:

Monitor daily sales performance and assist the team in achieving sales targets.
Implement strategies to drive sales, improve upselling, and promote products.
Analyze sales data and provide insights to the Store Manager for improvements.
Inventory and Stock Management:

Oversee stock levels and ensure timely replenishment of goods.
Coordinate with suppliers for stock deliveries and resolve any discrepancies.
Assist in conducting regular stock audits and managing inventory records.
Store Operations:

Ensure the store is clean, organized, and visually appealing.
Monitor compliance with company policies, procedures, and safety standards.
Manage cash handling, perform till reconciliations, and ensure secure banking of daily earnings.
Reporting:

Generate daily, weekly, and monthly reports on sales, inventory, and staff performance.
Report any operational issues or incidents to the Store Manager promptly.