Ticketing Staff

Key Responsibilities:
1.Assist customers in booking tickets for transportation (airlines, buses, trains) or events.
2.Process ticket reservations and payments through ticketing systems or online platforms.
3.Provide detailed information about ticket pricing, schedules, and policies.
4.Issue, reissue, or cancel tickets as per customer requests and company policies.
5.Address customer inquiries and provide solutions for ticketing-related issues.
6.Handle complaints or problems related to cancellations, refunds, or rescheduling.
7.Offer guidance on ticket usage, entry procedures, or travel itineraries.
8.Maintain accurate records of transactions and customer interactions.
9.Reconcile daily ticket sales and prepare reports for management.
10.Ensure compliance with company procedures and regulatory requirements.