Customer Care Representative

Key Responsibilities:
Customer Support:
Respond to customer inquiries and provide accurate information about products or services.
Resolve customer complaints by investigating issues and offering appropriate solutions.
Assist customers with order placements, cancellations, returns, and refunds.
Guide customers through processes such as account setup or troubleshooting.
Communication and Relationship Building:
Maintain a professional and friendly demeanor when interacting with customers.
Build rapport with customers to enhance their experience and satisfaction.
Ensure timely follow-up on customer requests or escalations.
Documentation and Reporting:
Record customer interactions, inquiries, and resolutions in the company’s CRM system.
Prepare daily or weekly reports on customer issues and feedback.
Provide insights and suggestions to improve customer service operations.
Compliance and Continuous Improvement:
Adhere to company policies and procedures while handling customer interactions.
Stay updated on company products, services, and promotions.
Participate in training sessions to enhance customer service skills and product knowledge.

Qualifications:
Education: High school diploma or equivalent; a bachelor’s degree in business, communications, or a related field is a plus.
Experience:
1-2 years of experience in customer service or a similar role preferred.